Welcome to a new series, SL Etiquette 101, which will be written by our marketing coordinator, Jessii2009 Warrhol, who is no stranger to event planning in both real life and SL! Jessi will talk about a series of topics that relate to SL Etiquette. For her first column she is going to discuss how you can deal with hecklers from both an event coordinator and an event attendee point of view:
Have you visited a Second Life live performance and noticed a person heckling or griefing the venue and/or the performer? Perhaps you have attended a panelist discussion and someone is shouting obscenities or even worse griefing by having obscene photos and poofers spraying in local chat and on the sim? If so keep reading..
Hecklers exist in both our real and second lives, in Second Life there are a variety of ways to deal with this type of behavior, but first lets get to the root of such behavior. Most people want attention and the best way to get the attention they want is to do something that everyone will notice. Usually heckling and griefing are the most common forms of attention seeking for some in Second Life.
So how do you deal with such behavior? In Second Life the mute button comes to mind. You can always mute the person and never see them or their objects again but what about the other guests if you are an event coordinator? To deal with the issue, first assure your guests that you are in control of the situation and that action will be taken fairly soon. Your main goal is to have minimum disruption to the event. If the heckling is ongoing in a group that is related to the event, eject the person from the group and you can also ban the person from the group. Please see these links on how to ban and eject someone from a group: http://wiki.phoenixviewer.com/fs_groups or https://community.secondlife.com/t5/English-Knowledge-Base/Creating-managing-moderating-and-disbanding-groups/ta-p/700111#Section_.6
Banning from a group ensure that a person can never join your group again with that particular avatar account. If you own the sim or have estate permissions, you will want to estate ban if the heckling behavior warrants it. If you do not have estate rights, you can eject a person from your parcel and set the land so that avatars on other parcels can or cannot see and chat with avatars on that parcel. For more info: https://community.secondlife.com/t5/English-Knowledge-Base/How-to-deal-with-abuse-and-harassment/ta-p/1339983#Section_.5.2
Of course you will always want to file an abuse report if you think the behavior of the heckler or griefer is abuse: https://community.secondlife.com/t5/English-Knowledge-Base/Filing-an-abuse-report/ta-p/700065
The above mentioned tips are mostly for land owners and event coordinators, but what if you are an ordinary guest at an event that is being heckled and/or griefed? The first thing to remember is “Don’t feed the troll.” This simple sentence means do not engage in the heckler or griefer, arguing with the person will simply give the heckler/griefer exactly what he or she wants: attention. If you ignore the person, they will not have much to engage in and the event coordinators can do their jobs to remove the person.
Remember that getting into a shouting match or arguing with someone at an event, also draws attention to the situation and away from the actual event itself, that the event coordinator has worked hard to organize. If you really want to assist the event coordinator, try putting the attention back on the event and/or the performer. You can also quietly AR the abusive behavior and mute the person and encourage others if the behavior continues.
In our next segment I will discuss how to deal with performers who cancel at the last minute.
Until next time!